Overview

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how information is collected, processed and protected when you visit our website, place orders or communicate with our customer service team.

Data Collection

We collect information required to provide services, complete transactions and support customer requests.

Information We Receive

• Name and contact details
• Delivery and billing information
• Order details
• Payment related information
• Customer communication records

Data Usage

Personal information is used to process orders, arrange deliveries, maintain website functionality and provide customer assistance.

Purpose of Processing

• Order processing and fulfilment
• Customer support communication
• Website improvement
• Compliance with legal obligations

Data Protection

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse.

Personal information is handled only for legitimate service purposes and is accessible to authorised personnel when required.

User Rights

Customers may have rights regarding their personal information depending on applicable privacy regulations.

• Access personal information
• Request correction of inaccurate data
• Request deletion where applicable
• Object to certain processing activities
• Withdraw consent where applicable

Cookie Information

Cookies are small files stored on your device that help improve website performance, remember preferences and analyse website usage.

Cookie Categories

• Essential cookies required for website operation
• Analytics and performance cookies
• Preference cookies

You may manage cookie preferences through your browser settings.

GDPR Compliance

For customers located in the European Economic Area, personal data processing follows the requirements of the General Data Protection Regulation (GDPR).

Legal Basis for Processing

• Performance of contractual obligations
• Compliance with legal requirements
• Legitimate business interests
• Customer consent where required

Order Management

Order information is processed to confirm purchases, arrange fulfilment, provide delivery updates and support customer service requests.

Order Information Includes

• Order confirmation details
• Purchase records
• Delivery status information
• Customer service communication

Order records are retained only for the period required to provide services and meet applicable legal obligations.

Payment Security

Payment transactions are processed through secure payment systems designed to protect customer payment information.

Payment Protection

• Secure payment processing
• Encrypted transaction transmission
• Trusted payment service providers
• Protection against unauthorised activity

Shipping Information

Personal information required for delivery is used only for preparing, dispatching and completing customer orders.

Delivery Information

• Recipient details
• Shipping address
• Delivery communication
• Tracking information

Return & Refund Policy

Information related to product returns, refund requests and after-sales assistance is handled according to applicable consumer protection requirements.

Return Support

• Return request processing
• Refund communication
• Product condition assessment
• Customer assistance

Product Information

Product information is provided to help customers understand product features, specifications and usage before completing a purchase.

Product Details

• Product descriptions
• Dimensions and specifications
• Materials and finishes
• Care recommendations

Service Terms

These terms describe the conditions for accessing our website, using available services and completing purchases.

Customer Responsibilities

• Providing accurate information
• Maintaining account information where applicable
• Using the website in accordance with applicable laws

Legal Notice

This section provides information regarding website ownership, intellectual property, legal responsibilities and applicable regulations.

Transparency Information

• Website operator details
• Intellectual property rights
• Applicable legal framework
• Contact information for legal enquiries

For questions regarding this document or our services, please contact our customer support team.